Windfall Enterprises Costume Jewelry Frequently Asked Questions

What methods of shipment do you use?

Do you ship internationally?

What is the cost of shipping?

How long does it take to ship?

What is your return policy?

What if an item I ordered is out of stock?

What methods of payment do you accept?

Do you accept orders over the telephone?

What about my free gift?

Why can I no longer see a particular item on your website?

How often do you restock?

What material is used to make your costume jewelry?

Q: What methods of shipment do you use?

A: All orders will be shipped usps priority. 

Q: Do you ship internationally?

A: No we do not ship outside of the continental United States.

Q: What is the cost of shipping?

A: We charge a flat fee of $4.99 for all orders with a subtotal of $39.99 or less and orders over $40 are shipped for free:

Q: How long does it take to ship?

A: All orders will be securely packaged and shipped within 2 days. However many orders are processed and shipped the same day. Exception: Orders paid for by eCheck will not be shipped until after payment has cleared which normally takes 3 to 5 days. The details of eCheck orders will not visible on our system nor will you receive the automatic order confirmation email until payment clears. Choosing this payment option may result in some items selling out before your order is processed. If this happens we will immediately refund payment for any sold out items and ship the rest of your order. Priority shipping has a transit time of 2-3 business days.

Q: What is your return policy?

A: We currently offer a 14-day money back guarantee. If for any reason you are unhappy with your purchase you may return it within 14 days of delivery for a full refund of the purchase price. Please inspect all items upon arrival. Any items returned beyond the 14 day limit will be subject to a 25% restocking fee and return shipping charges will not be refunded. **No exceptions** Returns should be shipped to the address listed on the contact us page along with a brief description of the reason for return.

Q: What if an item I ordered is out of stock?

A: If you order more than we have in stock at the time we will either issue an immediate refund for out of stock items and ship the rest of your order or we will offer to subsitute with another similarly priced item. We will contact you via email or phone when a subsitution is offered. If we do not receive a response within 24 hours we will simply issue a refund and ship the rest of your order. Item substitutions will not be shipped without customer approval. This mainly affects our $2 merchandise which generally has several color or size options. If you wish to give us authority to substitute an item color in the event your first choice is sold out, please indicate this in the special instructions box upon checkout. 

Q: What methods of payment do you accept?

A: We currently accept visa, master card, discover, paypal, and google checkout. (Note: You do not need a paypal account to pay via paypal. However, we do prefer to ship to a paypal confirmed address). We also accept eCheck payments. However processing and shipment of orders paid for this way will be delayed until payment clears which normally takes 3 to 5 days. We also accept checks and money orders via mail which can be mailed to the address on the contact us page. When paying by check or money order you only need to write down the item name exactly as it appears on the website, color/size as it applies and quantity. Please note that stock quantites are subject to change daily. If you order an item that is no longer in stock when we receive your mailed payment we will issue a refund for that item and ship the rest of your order. As with online orders, if your order subtotal (without shipping) is $40 or more, you do not need to include shipping costs. Money order and check payments must clear before items are shipped. When you checkout online you will be redirected to paypal's secure website where you can enter your payment information safely. Your information is always kept private.

Q: Do you accept orders over the telephone?

A: We are NOT currently set up to take orders over the phone. The number on the contact page is for the sole purpose of answering customer questions.

Q: What about my free gift?

A: The free gift is usually any jewelry item of our choosing. The item will vary depending on what we have available. A gift is automatically included with any order of $25 or more.

Q: Why can I no longer see a particular item on your website?

A: Once an item sells out it is subsequently removed from the site until it is restocked. Not all items that sell out will be restocked. It depends on the item popularity and availability.

Q: How often do you restock?

A: We try to acquire new items at least twice a month on average.

Q: What material is used to make your costume jewelry?

A: We do not manufacture our own jewelry. Composition details are provided by the original jewelry manufacturer. Our merchandise is classified as fashion or costume jewelry meaning that it may consist of metal alloys that are gold or silver in color (tone) which is not indicative of actual gold or silver content. Or it may have an electroplate which is a thin layer of a precious metal such as gold or silver over the base metal alloy. It may also contain a variety of other materials such as natural shell, stone, wood, plastic acrylic, glass, natural or synthetic crystal, or cubic zirconia. If there is concern about a particular item's metal content for allergy reasons (e.g. nickel), feel free to contact us and we will do our best to get the information you need.