FAQs

Windfall Enterprises Costume Jewelry Frequently Asked Questions

What methods of shipment do you use?

What is the cost of shipping?

How long does it take to ship?

What is your return policy?

What if an item I ordered is out of stock?

What methods of payment do you accept?

Do you accept orders over the telephone?

What material is used to make your costume jewelry?

Q: What methods of shipment do you use?

A: We currently use usps first class, usps priority or ups ground depending on your choice upon checkout. All international orders will be shipped USPS International Mail. Note: All customs fees and duties are the sole responsibility of the customer. We can use faster methods per request for an additional charge. However, we prefer to use more cost effective methods.

Q: What is the cost of shipping?

We charge a flat fee for all orders with a subtotal of $39.99 or less based on your shipping method of choice:

usps first class: $4.80

usps priority: $5.80  

ups ground: $8.50

usps international: $13.95

All domestic orders with a subtotal of $40.00 or more are shipped for FREE.       

Q: How long does it take to ship?

A: All orders will be securely packaged and shipped within 2 days. However many orders are processed and shipped the same day. The transit time depends on the mail carrier. Priority is the fastest method with a transit time of 2 to 3 days for domestic priority packages and 6 to 10 days for international priority packages. First class domestic, international and UPS ground vary depending on location.   

Q: What is your return policy?

A: We will accept returns on damaged or incorrect merchandise. We must be notified by phone or email within 5 days of receiving the item. At which time we will issue a return authorization number which must be included with the returned package. A full refund (purchase price plus return shipping) will be issued upon return receipt of the damaged or incorrect item. Items returned without an authorization number or for any other reason than those stated above (damaged or incorrect) will be subject to a 25% restocking fee and return postage will not be refunded.

Q: What if an item I ordered is out of stock?

A: If you order more than we have in stock at the time we will either issue an immediate refund for out of stock items and ship the rest of your order or we will offer to subsitute with another similarly priced item. We will contact you via email or phone when a subsitution is offered. If we do not receive a response within 24 hours we will simply issue a refund and ship the rest of your order. Item substitutions will not be shipped without customer approval. This mainly affects our $2 merchandise which generally has several color or size options. If you wish to give us authority to substitute an item color in the event your first choice is sold out, please indicate this in the special instructions box upon checkout. 

Q: What methods of payment do you accept?

A: We currently accept paypal,credit cards via paypal. (Note: You do not need a paypal account to pay via paypal. However, we do prefer to ship to a paypal confirmed address) and google checkout. We also accept checks and money orders via mail which can be mailed to the address on the contact us page. When paying by check or money order you only need to write down the item name exactly as it appears on the website, color/size as it applies and quantity. Please note that stock quantites change daily. If you order an item that is no longer in stock when we receive your mailed payment we will issue a refund for that item and ship the rest of your order. As with online orders, if your order subtotal (without shipping) is $40 or more, you do not need to include shipping costs. Money order and check payments must clear before items are shipped. When you checkout online you will be redirected to paypal's secure website where you can enter your payment information safely. Your information is always kept private.

Q: Do you accept orders over the telephone?

A: We are NOT currently set up to take orders over the phone. The number on the contact page is for the sole purpose of answering customer questions.

Q: What material is used to make your costume jewelry?

A: We do not manufacture our own jewelry. Composition details are provided by the jewelry manufacturer. Our merchandise is classified as fashion or costume jewelry meaning that it may consist of metal alloys that are gold or silver in color (tone) which is not indicative of actual gold or silver content. Or it may have an electroplate which is a thin layer of a precious metal such as gold or silver over the base metal alloy. It may also contain a variety of other materials such as natural shell, stone, wood, plastic acrylic, glass, natural or synthetic crystal, or cubic zirconia. If there is concern about a particular item's metal content for allergy reasons (e.g. nickel), feel free to contact us and we will do our best to get the information you need.